BEST SELECTION POLICY

DOCUMENTS

• Policy for the selection of entities to which Candriam transmits orders for execution from "professional" investors .pdf
• Policy for the selection of entities to which Candriam transmits orders for execution from "non-professional" investors .pdf

MIFID : IMPACTS AND ISSUES FOR CANDRIAM

MiFID (Market in Financial Instruments Directive) is a new Directive adopted by the European Parliament in April 2004. It came into force on 1 November 2007.
The aim of this Directive is to put a complete regulatory framework in place which harmonises European legislation and encourages market integration within the Union. It removes obstacles to cross-border trade through the implementation of a single passport under the control of the Member State in which the investment company originates. It gives investors a higher degree of protection via different mechanisms:

• obligation of best execution to give the client better value,
• new order management regulations,
• transparency of transaction costs, and
• obligatory client information

In this section you will find all the documents relating to ‘MiFID: increased protection at a European level for each investor' as well as the forms for change of investor category and the procedure relating thereto.

DOCUMENTS

• MiFID: Protection for every investor (brochure) .pdf
• Overview of the main risks and features of financial instruments .pdf
• Procedure to change of category (Opt up/down) .pdf
• Classification as a professional investor (individual) .pdf
• Classification as a professional investor (company) .pdf
• Application to be classified as a professional investor (individual) .pdf
• Application to be classified as a professional investor (company) .pdf
• Request to change investor classification for the purposes of receiving greater protection .pdf

CONFLICTS OF INTEREST POLICY

Policy governing the identification, prevention and management of conflicts of interest

PROXY VOTING POLICY

Since the beginning of 2003 Candriam has developed an active proxy voting policy and ever since it has actively exercised the voting rights associated with the shares it manages on behalf of its clients.
The cornerstones of Candriam's Voting Policy are the rights and equal treatment of the shareholders, the accuracy of financial information, the accountability and independence of the board.
Download the Proxy Voting Policy

INDUCEMENTS

Information concerning inducements made or received by Candriam upon the provision of investment services to clients

EXTERNAL DISCLOSURE ON REMUNERATION POLICY

External disclosure on Candriam's remuneration policy

REPORTED INTERMEDIATION COSTS INCURRED BY CANDRIAM FRANCE

Dowload the reported intermediation costs incurred by Candriam France (in French)

COMPLAINTS

You can address your complaints to Candriam free of cost:
* via contact.candriam.com
* via post:
Client Servicing
Candriam
Avenue des Arts 58
B-1000 Brussels
Belgium

NB., Luxembourg investors can mail their complaints, free of charge, to: Laetitia Denolf
Candriam Luxembourg
136, route d'Arlon
L-1150 Luxembourg

We will acknowledge receipt of any complaint within, at most, ten working days of receipt of said complaint, unless, that is, we directly provide an appropriate reply prior to that deadline.

In all cases, we shall deliver an appropriate reply within, at most, one month following receipt of the complaint (save in exceptional, duly justified, circumstances).

Should no agreement be forthcoming, and depending on the jurisdiction in which the complaint is to be resolved, the client shall be entitled to (a) submit their complaint to the superiors of the professional whose details will, if necessary, be sent to the client and /or (b) submit a request for out-of-court complaint resolution to the CSSF or (c) contact an ombudsman such as, in particular, the AMF mediator or Belgian Ombudsman in Financial Matters.

The CSSF and AMF may be contacted at the following addresses respectively:
Commission de Surveillance du Secteur Financier
110, route d'Arlon
L-1150 Luxembourg

CSSF regulation 13-02 of 15 October 2013 on the Out-of-court Resolution of Complaints was published in Memorial A – n° 187 of 28 October 2013, and may also be consulted on the CSSF website: www.cssf.lu.

Autorité des marchés financiers (Financial Services Regulatory Authority),
AMF Mediator,
17 place de la Bourse
75082 PARIS CEDEX 02.

The form for requesting AMF mediation and the Mediation Charter are available on: www.amf-france.org.