MiFID (Market in Financial Instruments Directive) is a new Directive adopted by the European Parliament in April 2004. It came into force on 1 November 2007.
The aim of this Directive is to put a complete regulatory framework in place which harmonises European legislation and encourages market integration within the Union. It removes obstacles to cross-border trade through the implementation of a single passport under the control of the Member State in which the investment company originates. It gives investors a higher degree of protection via different mechanisms:
In this section you will find all the documents relating to ‘MiFID: increased protection at a European level for each investor' as well as the forms for change of investor category and the procedure relating thereto.
Since the beginning of 2003 Candriam has developed an active proxy voting policy and ever since it has actively exercised the voting rights associated with the shares it manages on behalf of its clients.
The cornerstones of Candriam's Voting Policy are the rights and equal treatment of the shareholders, the accuracy of financial information, the accountability and independence of the board.
Download the Proxy Voting Policy
You can address your complaints to Candriam free of cost:
* via contact.candriam.com
* via post:
Avenue des Arts 58
NB., Luxembourg investors can mail their complaints, free of charge, to: Laetitia Denolf
136, route d'Arlon
We will acknowledge receipt of any complaint within, at most, ten working days of receipt of said complaint, unless, that is, we directly provide an appropriate reply prior to that deadline.
In all cases, we shall deliver an appropriate reply within, at most, one month following receipt of the complaint (save in exceptional, duly justified, circumstances).
Should no agreement be forthcoming, and depending on the jurisdiction in which the complaint is to be resolved, the client shall be entitled to (a) submit their complaint to the superiors of the professional whose details will, if necessary, be sent to the client and /or (b) submit a request for out-of-court complaint resolution to the CSSF or (c) contact an ombudsman such as, in particular, the AMF mediator or Belgian Ombudsman in Financial Matters.
The CSSF and AMF may be contacted at the following addresses respectively:
Commission de Surveillance du Secteur Financier
110, route d'Arlon
CSSF regulation 13-02 of 15 October 2013 on the Out-of-court Resolution of Complaints was published in Memorial A – n° 187 of 28 October 2013, and may also be consulted on the CSSF website: www.cssf.lu.
Autorité des marchés financiers (Financial Services Regulatory Authority),
17 place de la Bourse
75082 PARIS CEDEX 02.
The form for requesting AMF mediation and the Mediation Charter are available on: www.amf-france.org.